Scentre Group Logo

Scentre Group is the owner and operator of Westfield in Australia & New Zealand. It is renowned for its iconic stores and exceptionally high standards.

Business Challenge

Westfield’s Facilities Management team play a vital role in the daily operations and management of Westfield's stores around Australia. They engaged us to explore how mobility could improve delivery and quality of maintenance services across Westfield's 40+ stores and maintain a high KPI.


Concentrix Tigerspike conceptualized, designed and delivered an iOS tablet solution that helps Facility Managers document issues, track project durations and measure performance against individual store KPIs. An accompanying Mobile Solution is used by repair and cleaning staff to check off work requests.


Since launch, the App has improved staff responsiveness to work requests by 20%, which has decreased resource overheads and has provided stakeholders with critical visibility to maintain progress. An analytics dashboard communicates to management how their KPIs are tracking.