The Department of Environment, Land, Water & Planning (DELWP) creates liveable, inclusive and sustainable communities through Victoria. DELWP partner with other organisations in the emergency management sector, including the CFA, SES, MFB and Parks Victoria, who work together to help prepare for, respond to and recover from emergency events.

Business Challenge

Base Camp Managers (BCM) are responsible for deploying camps to service major Victorian emergency incidents to provide accommodation, food and bathroom facilities to emergency personnel. BCM’s are inundated with paperwork and were increasingly losing important documents, missing vital details and unable to report on the success of a Base Camp post-demobilization.


Alongside our partner Telstra, we facilitated a two-day Hackathon sponsored by DELWP’s innovation arm. Of the five products, we identified that the role of a BCM had significant opportunity to benefit from smarter use of technology. Undertaking an Experience Definition with past and present BCM’s Telstra and Concentrix Tigerspike uncovered the many challenges and responsibilities of BCM’s. We then prototyped and built an iPad app to address these.


The iPad application is now piloting across the 2016/17 Victorian fire season. Quicker establishment, smoother maintenance and more thorough demobilization of a Base Camp has been achieved. Onboarding new BCM’s is now far quicker with significantly reduced risk thanks to the app.