UN WFP Logo

The World Food Programme (WFP) is the food assistance body of the world’s largest humanitarian organisation, the United Nations. Providing food security and assistance to over 90 million people in 80 countries, its mission is simple: to eradicate world hunger and, in the words of our project’s sponsor, “to put ourselves out of business” by eliminating the need for food assistance itself.

Business Challenge


In order to distribute food assistance to people in need, the WFP must register personal information and some biometrics, such as facial geometry and fingerprints, which can then be used throughout the individual's lifecycle of interactions with the WFP to verify their identity and allocate aid.

Our challenge was to design a solution capable of running on a commercially available smartphone device that would enable WFP professionals and their partnering organizations to register as many 100,000 food assistance beneficiaries in 10 days or fewer.

In parallel to the registration, WFP also partners with local retailers in order to leverage their logistics and market knowledge to more effectively distribute food assistance to beneficiaries.

This process involves detailed field assessments of a wide variety of retailer types to understand their fitness for partnering with the WFP.

This paper-based process involves multiple departments in WFP: legal, procurement, logistics, programme management, vulnerability assessment management and can take weeks, if not months, for a retailer to be contracted.

Our challenge was to design a solution that would allow WFP staff and partners to rapidly assess retailers and submit them for contracting within 2 weeks.

Approach


Both the retailer assessment and beneficiary registration processes are complex and must adhere to international regulations. Tigerspike used our Discovery Process to understand the processes and then distil them down into the key steps to be carried out on mobile.

We worked with departments across the WFP who do not often work together and helped to negotiate a revised process suitable for mobile that satisfied all the criteria, including legal and regulatory.

Following the creation of the prototypes for both processes Tigerspike were involved in a simulation in Kenya where the retailer assessment prototype was successfully tested.

Outcome


The World Food Programme were very impressed with the alignment that our process brought to the project. It was an ambitious initiative that required change to be accepted across multiple departments and delivering this process was an achievement in itself. The prototype testing for the Retailer application was very successful and the application has now been deployed to the field. The Beneficiary application will be completed soon. Both apps will help people in need during crises get their provisions safely and more quickly.

Outcome


The World Food Programme were very impressed with the alignment that our process brought to the project. It was an ambitious initiative that required change to be accepted across multiple departments and delivering this process was an achievement in itself. The prototype testing for the Retailer application was very successful and the application has now been deployed to the field. The Beneficiary application will be completed soon. Both apps will help people in need during crises get their provisions safely and more quickly.