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Standard Chartered PLC is a British multinational banking and financial services company headquartered in London. It operates a network of more than 1,200 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people.

Business Need


Thousands of IT experts were being hired annually into key locations in India and Malaysia, there was a high drop off rate of candidates who signed contracts but never showed up for their first day of work.

Approach


Tigerspike worked with SCB’s ‘eXellerator’ group (an internal team of entrepreneurs) and SCB HR on a Rapid Development engagement to launch a Minimum Viable Product. Starting from a Vision Sprint, Tigerspike picked up the existing concept and assets to roll into an Agile delivery.

The Intelligence dashboard was employed to track only the most important metrics for the project. This kept the entire team focused on the key KPIs, and is used to build the future roadmap of features based on data.

The Intelligence dashboard displays only the key metrics that drive success.

Outcome


The ’NewJoiner’ responsive mobile solution was fully deployed to employees in just 6 weeks. The solution is a dedicated mobile website for hiring managers and new starters and focuses on better ongoing engagement with new joiners.