M-Kopa Logo

M-KOPA provides solar powered electricity solutions for off the grid consumers in East Africa. The product can be bought for a small down payment with the remaining cost paid off over a year through mobile money solution M-Pesa.

Business Challenge

M-KOPA is rapidly growing but faces challenges in recruiting, training and retaining the best sales talent to keep up with their growth plans. M-KOPA was looking to scale the operation of their sales teams, drive efficiency and improve conversion rates.


By following our Experience Definition approach, Concentrix Tigerspike worked with M-KOPA business stakeholders and sales staff to design and test an Android solution that would work well in areas of poor or no connectivity. Concentrix Tigerspike developed this on the Xamarin framework to enable a future multi-platform option and allow M-KOPA developers to take on future versions.


The solution has been well received by the sales team in the field, and is quickly driving greater control, efficiency, improved conversion rates and has simplified on-boarding process, allowing new sales members to learn skills more quickly.