Barden Produce Logo

Barden Produce grows, packs, markets and distributes fresh vegetables, salads and herbs to supermarkets, food processors and independent grocers across Australia and around the globe. Barden Produce ships over 400,000 retail units per week around Australia and their facility processes over 50 separate product lines on a daily basis.

Business Challenge


Barden was using a desktop label printing software situated in the corner of the warehouse. Employees would often print out the wrong labels or forget details by the time they had counted stock and gotten to the computer; supermarket chains will reject thousands of dollars in stock if the wrong data is printed on a stock label.

Approach


After conducting an Experience Design project involving a series of stakeholder and customer workshops plus shadowing users, a POC was created and tested with selected user groups. Tigerspike were asked to develop the pilot application on the iPad in order to test and evaluate the impact of the solution in a live test environment.

Outcome


By positioning an app close to the packing desk, Barden were able to reduce the number of errors by over 90%. Additionally, there was a significant reduction in Tech Support site calls.