Head of Delivery

Project Management

Concentrix Tigerspike is an award-winning digital services company on a mission to improve lives through technology.

We are looking for an experienced Delivery leader with a passion for digital, who is a great communicator and an energetic problem solver to oversee the delivery of projects.

You will be accountable for the successful delivery of the regional portfolio of small, medium and large projects and programmes across multiple industries.

What will you do?

You will be primarily responsible for the smooth, profitable and timely delivery of Concentrix Tigerspike projects.

Locally- together with the other department heads, you will set production and delivery policies and standards that drive the timeliness and quality of company deliverables (both software and non-software) and for ensuring that those policies and standards are adhered to by the team.

Globally- alongside your peers in the other offices you will drive standards and best practice. An inspirational leader, the Head of Delivery demonstrates great communication skills, collaboration, vision and thought leadership helping clients to make positive choices about the services Concentrix Tigerspike provides.

Promoting a self-managing team, you will quickly understand complex problems and mentor and motivate your team to solve their problems and/or provide clear and concise direction and advice.

As well as mentoring the existing Project Management team, conducting 1:1s and appraisals, you will be involved in recruitment to grow your team. 

Who are you?

You’re someone who doesn’t just come in to ‘do a job’, you’re genuinely passionate about what you do and doing it the most efficient and effective way.

Whilst you’d love to say you’re always right, you’re open to other ways of thinking and doing things differently and happy to admit when you’re wrong.

Your approach is direct, but not rude, you’re a leader who can demonstrate by example where needs must and finally you’re pragmatic yet empathetic.

In addition, you should possess the following:

  • Several years of experience as a Project Manager or Programme Manager
  • Skills in leadership and managing a team
  • Previous experience working in an agency or consultancy
  • Exposure to mobile and web app development projects
  • Exposure to UX research and design projects
  • A strong understanding of project management methodologies with experience managing multiple digital projects concurrently
  • An understanding of how a successful portfolio of projects contributes to business success
  • Experience working with and managing multidisciplinary teams both internally and externally 
  • Practical experience with Agile and Scrum
  • Working knowledge of a range of software (G suite/Microsoft, project planning software, task/product management)
  • Proven ability to keep your cool in a fast-paced environment that’s at times ambiguous and ever-changing

It's a bonus if you also have:

  • Client-side experience
  • A real passion and curiosity for technology
  • Formal project management accreditations

What's in it for me?

Empowerment - to be autonomous within a team that is passionate to deliver quality. You’ll have the opportunity to influence the way we work and solve problems.

Collaboration - pushing for pragmatism over dogmatism, an opportunity to succeed via consensus building with a large group of similarly focussed peers

Innovation - our monthly ‘Innovation Day’ allows us to take a break from client work to spend time playing with the latest tech and improving our tools and techniques.

Growth - we know you’re happiest when you’re learning new things, so you’ll be given an annual allowance to spend on your professional growth such as attending a conference or taking a course.

What else?

  • Flexible hours
  • Remote working flexibility
  • 25 days’ holiday (in addition to all public holidays) and a bonus day for your birthday!
  • £60 monthly mobile phone allowance
  • We have a place for everyone and a club for almost everything: Gaming, Spa, Book club, Sports club, Pet appreciation- the list goes on!
  • Plenty of breaks for things like planking, meditation, TigerBite
  • An annual allowance to spend on your personal growth such as Snowboarding lessons, learning to play an instrument or even a beer tasting course!

Who are we?

Established in 2003,  Concentrix Tigerspike is a digital services company that solves complex problems by creating digital products, providing consultative services and helping businesses to define their digital strategy.

Part of the Concentrix family since 2017, we’re proud partners with Apple, SAP, AWS  as well as being a Google Certified Developer Agency Partner.

We have a strong team of more than 300, in 10 locations around the world, that believe in collaboration in an Agile environment - where our designers and engineers work side by side to create beautiful, functional and valuable digital products that solve important problems.

Our approach to research and flexibility in our approach has awarded us a reputation for innovation with repeat customers such as Emirates Airline, New Look, The United Nations, and the NHS.


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*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*