Sao Paulo

Software Engineer (Jira)

Engineering

Concentrix Tigerspike Brazil is looking for a Software Engineer (Jira).  You'll work with a group of problem solvers who work collaboratively across Concentrix Tigerspike projects and client accounts. If you are excited to learn new things and thrive in a team-based culture where you have a lot of fun along the way, then Concentrix Tigerspike could be the place for you!

Concentrix Tigerspike is the experience digital and service design practice of Concentrix, a global leader in CX, customer engagement, and digital transformation. We blend technology with human expertise to drive measurable business outcomes for our customers and to create experiences that people love to use. To measure success, we focus on key data points that enable businesses to track change and understand the value and impact of decisions made. Our people are our culture and a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers that can solve even the toughest business problems.

You will

  • Create custom projects in JIRA for complex workflows, reports, permission schemes, etc. to meet business needs
  • Collaborate with stakeholders to gather requirements for new JIRA projects and enhancements
  • Provide ideas for using JIRA more efficiently to meet business needs
  • Provide formal and informal training to new JIRA users Identify, test, and provide recommendations for using new plugins to meet project requirements
  • Analyze, review, and document current functionality to determine potential areas of improvement.
  • Perform application and system administration tasks, including data backups and scheduled jobs.
  • Test new versions of the tools and plug-ins to ensure compatibility.
  • Maintain JIRA projects, workflows, permissions, and users while working in a JIRA Server 8.x environment.
  • Improve JIRA security.
  • Set access permissions for JIRA projects and Confluence spaces.
  • Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Communicate and share knowledge with internal and external contacts at all levels.
  • Manage multiple responsibilities with tight deadlines.

You have

  • 4+ years experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
  • Minimum of 3-5 years hands-on experience working with the Atlassian product suite, with a specific focus on JIRA as a Project/Application Administrator.
  • Expert level Atlassian tool administration knowledge on JIRA and Confluence.
  • Ability to write custom JQL (Jira Query Language), a plus.
  • Ability to construct custom dashboards using various filter types in JIRA, a must.
  • Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must.
  • Ability to create and update custom workflows
  • Ability to create custom fields, reports using post functions.
  • Ability to test, recommend and install new plug-ins.
  • Ability to perform JIRA administration tasks.
  • Experience with a variety of JIRA and Confluence Plugins/Apps
  • Experience in performing Atlassian installations, migrations, and plugin installation preferred
  • Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft
  • Windows Server, preferred.
  • Microsoft SQL Server or MySQL Database administration skills are preferred.
  • LDAP integration experience.
  • Strong analytical skills.
  • Ability to work in a dynamic agile environment.
  • Must have a strong work ethic with good time management skills.
  • Excellent verbal and written communication skills.
  • Position involves interfacing with internal customers.

Our Benefits

  • 6 vacation days during 1st year.
  • 15 days paid on 13 salary.
  • Pantry vouchers.
  • Saving founds.
  • 25% “prima vacacional”.

About Concentrix Tigerspike

We’re a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration.

We’re excited to announce that we’re now operating under the new name of Concentrix Tigerspike.

We’ve been a part of Concentrix since 2017, helping our clients around the world create great customer and employee experiences. We’ve made this change to our name to more clearly show the evolution of our services and how they complement and strengthen the overall strategic offering of Concentrix.

Our ownership and structure hasn’t changed: we’re still the same, great team spanning 10 global offices - and our design-led approach and deep engineering capability continue to remain core to how we work.

Our people are our culture and a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers that can solve even the toughest business problems.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.*

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

www.tigerspike.com

To all recruitment agencies

Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

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