Senior Digital Business Analyst

Project Management

Do you enjoy immersing yourself into a business and taking an idea and evolving it into a product that improves people’s lives and delivers real business value?

Tigerspike is an award-winning end to end digital services company with a mission to improve people’s lives through technology. We are looking for a Senior Digital BA who will be passionate about learning how businesses work and how the solutions we build will complement or transform experiences.

So, if you feel you’d thrive working within multi-disciplinary teams working on projects that push you out of your comfort zone, then read on.

The Role

You will take the lead in requirements elicitation and engineering, facilitating workshops, establishing and maintaining client relationships and help develop and implement product strategies.

Variety is something you’ll have in abundance at Concentrix Tigerspike. You’ll gain experience across industries that range from  NGOs to Retail to Travel and have the chance to work at varying stages of a product’s lifecycle.

We have exciting opportunities with our partner AWS with their Connect product and with our parent company, Concentrix. We plan to take advantage of technological advancements, exploring opportunities that maximise the value of data; to accelerate learning, consensus and decision-making; to reorient thinking, culture and processes in order to find the balance between people and results.

What experience and skills do I need?

 We’re looking for thinkers and problem solvers who are systematic in everything they do. You should have:

  • The confidence, gained from experience, to facilitate requirement gathering workshops and associated techniques
  • A sense of entrepreneurship - you’re a self-starter who always asks “why”
  • Experience analysing and producing system specifications
  • Skills interpreting data and business processes to identify effective solutions
  • The ability to decipher ambiguous client briefs into tangible requirements and deliverables 
  • Stakeholder management experience - ability to inspire, persuade and align clients
  • Knowledge of contemporary research and requirements gathering methodologies, principles
  • Experience in crafting mobile application and web products
  • A solid understanding of technical system components and the ability to communicate them to non-technical stakeholders.
  • Confidence in facilitating requirement gathering workshops and associated techniques
  • The ability to keep your cool in a fast-paced environment that’s ever-changing
  • Experience working in an Agile environment

It's a bonus if you also have:

  • A background in Software Engineering
  • Previous experience working in an agency or consultancy

What's in it for you?

Variety - No one day will likely be the same. You’ll have the chance to work on different platforms and across multiple industries and a variety of projects

Empowerment - to be autonomous within a team that is passionate to deliver quality. You’ll have the opportunity to influence the way we work and solve problems

Professional Growth -  We know you’re happiest when you’re learning, so you’ll be given an annual allowance to spend on your professional growth such as attending a conference or taking a course.

Collaboration - you’ll work in multi-disciplinary teams, alongside highly experienced designers and engineers, enabling you to challenge each other and push each other to grow.   

Innovation - our monthly ‘Innovation Day’ allows us to take a break from client work to spend time playing with the latest tech and improving our tools and techniques

What else?

  • Flexible hours
  • Remote working flexibility- base yourself anywhere in the UK, as long as you can make it to the office when required (1-2 times a month max)
  • 25 days’ holiday (in addition to all public holidays)+ a bonus day for your birthday!
  • The chance to collaborate with other offices (e.g. Sydney, Melbourne, Tokyo, Dubai, Singapore, New York) on other exciting projects
  • An annual performance-based bonus
  • £60 monthly mobile phone allowance
  • An annual allowance to spend on your personal growth such as learning French, Snowboarding lessons or even attending a wine tasting course
  • We have a place for everyone and a club for almost everything: Gaming, Spa, Book club, Sports club, Pet appreciation- the list goes on!

(Don’t just take our word for it though, take a look at what some of our current and past employees have said about us:

Who are we?

Established in 2003,  Concentrix Tigerspike is a digital services company that solves complex problems by creating digital products, providing consultative services and helping businesses to define their digital strategy.

We’re proud partners with Apple, SAP, AWS  as well as being a Google Certified Developer Agency Partner.

We have a strong team of more than 300, in 10 locations around the world, that believe in collaboration in an Agile environment - where our designers and engineers work side by side to create beautiful, functional and valuable digital products that solve important problems.

Our approach to research and flexibility in our approach has awarded us a reputation for innovation with repeat customers such as Emirates Airline, New Look, The United Nations, and the NHS. 

Want to know more? Check out our blog!


*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*