Melbourne

Site Reliability Engineer

Engineering

Tigerspike is a global AWS Advanced Consulting Partner that offers digital consulting, design and cutting edge DevOps capabilities with proven experience in mobile. We were named the Innovation Partner of the Year 2019, and a member of the global Amazon consulting partner network. We work on exciting projects and we’re looking for a Site Reliability Engineer who enjoys a challenge, to join us. You’ll work with talented and passionate people, who love what they do, in an informal, yet high energy office.

So, if you love technology, have a passion for innovation and thrive in a team-based environment then read on...

Tell me more!

We take our client's visions from concept to release in as little as eight weeks and often work together to evolve products for years.

You’ll gain experience with industries that range from NGOs to government and have the opportunity to drive continuous improvement and development of products. Our projects include native mobile apps and web apps right through to API services and cloud infrastructure hosting.  We experiment with wearables, VR/AR and increasingly IoT devices. 

What’s the role?

As a Site Reliability Engineer you’ll be working across our technology stack from cloud through to mobile and web platforms with a focus on reliability and automation.

You’ll be working closely with software engineers and the Service Delivery team to ensure we continuously improve our software and infrastructure assets, meet our SLA’s, and collaborate with our clients.

Responsibilities:

  • Champion adoption of tools and automation that support improved efficiencies in service delivery.
  • Maintain service monitoring and alarms that have been based upon meaningful business success factors and in accordance with contractual requirements.
  • Coordinate communications with third party vendors as required during incident response or in accordance with managed services agreement.
  • Automate repetitive tasks common to some or all of Tigerspike's Managed Services contracts (e.g. automation of reports, etc)
  • Auditing, curation, and automation of runbooks supporting first and second tier incident responders.

  • Tracking and steadying incident patterns over time and implementing proactive mitigation strategies (reducing TOIL).

What experience and skills do you need?

Required

  • Proven experience across SRE or engineering roles

  • Experience with service monitoring and management tools (e.g New Relic, AWS Cloudwatch, etc)

  • A sharp problem solver with an ability to resolve technical issues and implement proactive mitigation strategies

  • The confidence (and passion) to work in a client facing role

Desirable

  • Experience with 24/7 support programs where you responded to escalations quickly to minimize customer downtime. This role requires being part of an on-call rotation.

  • Experience with AWS or Azure cloud engineering and administration

What’s in it for you?

Empowerment - to be autonomous within a team that is passionate to deliver quality

Professional Growth - We know you’re happiest when you’re learning new things, so you’ll be given an annual allowance to spend on your professional growth such as attending a conference or taking a course. It’s like a makeover for your mind!

Mentorship - a chance to be mentored and supported by other members of your team, receiving technical leadership and advice

Collaboration - you’ll work in a multi-disciplinary team to create high-quality software

Innovation - our regular Innovation Days allow us to take a break from client work to spend time playing with the latest tech and improving our tools and techniques

What else?

  • Tigerspike values health and wellbeing by offering:

  • An annual allowance to spend on your personal growth such as learning french, pottery or even attending a beer tasting course

  • Free Bootcamp classes weekly

  • Spontaneous plank, mediation and stretch breaks

  • Parental benefits that exceed statutory requirements

Some of the other benefits we offer include:

  • 20 days’ holiday (in addition to all public holidays) increasing to 25 days’ holiday each year after your 2nd work anniversary and 30 days after 5 years!

  • 2 Duvet Days per year - that’s for when the day would be better spent at the beach or in bed

  • $100 monthly mobile phone allowance

  • The opportunity to work remotely when you need to

  • Free lunch and drinks on Fridays - sometimes we use the BBQ!

  • The chance to work on different projects in our other offices (London, Melbourne, Tokyo, Dubai, Singapore, New York, Mumbai, etc.)

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

Who are we?

Tigerspike is a digital services company improving people’s lives through technology. Focusing on strategy, experience design, development and systems integration, our work is hinged on five key values: Transparency, Resilience, Problem-solving, Energy and Curiosity. We have a reputation for innovation and creating long-term partnerships with customers such as Emirates, American Express, The United Nations, Westfield, ADP, and New Look.

Our People are our culture and that is what makes us unique. Founded in 2003 with a team spanning 10 global offices and counting, we are excited to continue supporting businesses #TheTigerspikeWay.

www.tigerspike.com

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

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