Sydney

Account/Client Services Manager

Commercial

Client Services Manager

Tigerspike is an AWS Partner Network Advanced Tier Consulting Partner and one of the most recognised specialist enterprise mobility companies in the world. We work on exciting projects and we’re looking for a Client Services Manager with 2-3 years experience in managing relationships within the digital space.

You’ll work with talented and passionate people, who love what they do, in an informal, yet high energy office. So, if you love technology, have a passion for innovation and thrive in a team-based environment then read on…

Tell me more!

We take our client's visions from concept to release in as little as a few months, and often work together to evolve products for years. You’ll gain experience with industries that range from NGOs to Transport and have the opportunity to nurture products and see them through to completion and into maintenance.

Description

As Client Services Manager (CSM) at Tigerspike, you will be responsible for the day-to-day management of key client relationships, opportunities, as well as the overall success of our client execution and contributing to the Sales Team KPIs.  CSMs are expected to develop rapport and trust with clients, work to understand and influence the client strategy by providing or sourcing subject matter expertise and aligning our own strategy and objectives to that of clients. This strategy is to be clearly documented and articulated to both the customer and the internal teams to create a ‘one team’ culture between Tigerspike and the client focused on delivering mutually beneficial outcomes.

CSMs are responsible for delivering sales and successful interlock to revenue, while continually improving client relationships. You will be responsible for the overarching customer satisfaction of the client and work with our delivery leads to navigate any project or delivery challenges. You will be a thought leader within the account and a trusted advisor to the client, providing value not only through our services but your own engagement and the ability to integrate other members of the team into positions of influence with the client.

Creating advocacy from our existing client base is a key part of this job description. It is the CSM’s responsibility to work with clients to develop case studies, secure joint speaking opportunities in the market, enter projects for award submissions in effort to secure public recognition of our work. As a CSM you will facilitate existing customers providing references for BDMs to leverage for new business pursuits.

Key Responsibilities

General:

  • Responsible for meeting your personal sales target and contributing to team targets.
  • Attending and facilitating client meetings.
  • Giving customer presentations relating to Tigerspike credentials. 
  • Coordination of pre-sales efforts within Tigerspike; including resourcing requests and tasks management relating to contributions to pre-sales activities.
  • Booking pre-sales meetings with appropriate Delivery team members. 
  • Managing invitations, agendas, attendees, taking notes and follow up actions for all pre-sales meetings.
  • Developing subject matter knowledge of the latest technology trends and emerging technology and introducing new concepts to clients.
  • Developing knowledge of and utilising Tigerspike’s global Case studies in client interactions.
  • Supporting the Lead Client Services and Strategy Manager at events, networking and conferences.
  • Creating/Inputting into written thought leadership pieces for use in social media channels and sharing in appropriate channels.
  • Have an active presence on social media promoting our culture and the work we undertake with our clients.
  • Managing and frequently updating sales cycle reporting tools such as Salesforce to provide accurate pipeline visibility.

What else?

Tigerspike values health and wellbeing by offering:

  • An annual allowance for training and development
  • An annual allowance to spend on your personal growth such as learning a new language, cooking classes, yoga, pottery or even attending a beer tasting course
  • Free Bootcamp classes weekly
  • Spontaneous plank, mediation and stretch breaks
  • Parental benefits that exceed statutory requirements Free fruit daily

Some of the other benefits we offer include:

  • 20 days’ holiday (in addition to all public holidays) increasing to 25 days’ holiday each year after your 2nd work anniversary and 30 days after 5 years!
  • 2 Duvet Days per year - that’s for when the day would be better spent at the beach or in bed
  • $100 monthly mobile phone allowance
  • The opportunity to work remotely when you need to
  • Free lunch and drinks on Fridays - sometimes we use the BBQ!
  • The chance to work on different projects in our other offices (London, Melbourne, Tokyo, Dubai, Singapore, New York, Mumbai, etc.)

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

Who are we?

Tigerspike is a digital products company improving people’s lives through technology. Focusing on strategy, experience design, development and systems integration, our work is hinged on five key values: Transparency, Resilience, Problem-solving, Energy and Curiosity.

We have a reputation for innovation and creating long-term partnerships with customers such as Emirates, American Express, The United Nations, Westfield, ADP and New Look. Our People are our culture and that is what makes us unique. Founded in 2003 with a team spanning 10 global offices and counting, we are excited to continue supporting businesses #TheTigerspikeWay.

www.tigerspike.com

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

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