New York

UX Designer

Experience Design

Concentrix Tigerspike is an award-winning experience and service design practice of Concentrix, a global leader in CX, customer engagement and digital transformation.  We design and build experiences that people love to use. We're at an exciting stage of growth in New York and are looking for thinkers, problem solvers and lovers of all things design to join our team. If you are interested in working for an established global organization with a startup feel, then read on.

What will I do?

As part of a growing Experience Design team, you’ll be expected to support client project delivery and internal design operations. Reporting into the UX Lead,, you will support the research and user experience design on projects, driving towards effective solutions for our clients. Working in conjunction with the project lead, you will support client work across all phases of the experience design process ranging from Discovery, Design, Development and Deployment. You will have the opportunity to work on projects across different verticals such as digital innovation for an airline,  creating enterprise design solutions for financial services and proof of concepts in the retail space. So, If you have a sense of entrepreneurship, you’re proactive, thrive in a fast-paced, ever changing environment and you’re comfortable with ambiguity this could be the role for you.

What experience/ skills do I need?

  • At least 4 years experience in experience in Design, preferably in a consulting or agency environment 
  • A consultative mindset: Listening and understanding the client’s challenges, becoming their partner, advising and supporting them in driving successful outcomes
  • Good presentation skills; confident ability to present to internal and external peers and senior management
  • Solid understanding of research and user experience design methodologies and  best practices
  • Experience in supporting design thinking workshops, stakeholder interviews, user interviews, contextual inquiries, personas, journey mapping, service blueprints,, competitive and market research, heuristic reviews, analytics, information architecture, user flows, wireframes, prototypes, interaction design etc.)
  • Knowledge of design principles for native iOS and Android applications, along with and responsive solutions 
  • Demonstrate strong appreciation and knowledge of UX and fundamental design principles
  • Proficiency in design and prototyping tools such as Sketch, InVision, Zeplin, Figma, Miro etc.
  • A strong portfolio demonstrating approach and outcome for a full project from strategy to design.

What's in it for me?

  • Impactful outcomes - to be part of a strong experience design team that is passionate about delivering valuable and impactful experiences that improve people’s lives.
  • Variety- no one day will likely be the same. You’ll have the chance to work on different platforms with variety in the industry and project scope.
  • Flexibility- Work remotely from anywhere in the USA, as long as you are available to travel to our NYC office, client sites and for field research as required within the US. (once it’s safe to do so) . There is also some flexibility in core EST working hours ( if needed) to ensure that client work is supported during core business hours, across the time zones.  This flexibility works both ways :)

What else?

  • Comprehensive and flexible medical cover: 25 different options along with FSA, HSA & HRA
  • Dental & Vision plans
  • 17 days’ vacation, in addition to 7 public holidays
  • 401k with matching up to 5%
  • An annual performance-based bonus
  • Various options for life, AD&D and long & short term disability insurance
  • Monthly cell phone allowance
  • Employee stock purchase plan

Who are we?

Concentrix Tigerspike provides service design, strategic consulting, experience design, multi-platform engineering and managed services. Our focus is to deliver valuable business outcomes and experiences that people love to use.  We have created experiences for customers, for employees within the enterprise, for citizens and volunteers.

Want to know more? Check out our blog!

We have a strong team of more than 300 Tigerspikers that believe in collaboration in an Agile environment- where our strategists, analysts, designers and engineers work side by side to deliver impactful solutions that solve complex business or user challenges.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*