Head of Design

Experience Design

Tigerspike is an award-winning Digital Agency/ Consultancy with a mission to improve people’s lives through technology. 

We’re on a quest to find a highly collaborative & pragmatic Head of Design who is as fascinated with design and technology as we are. 

Reporting into the General Manager, you’ll initially develop and guide Tigerspike Europe’s design offering whilst inspiring and growing a team of talented UX/UI individuals. You'll work with highly talented, cross-functional teams of passionate people in an informal, yet high energy environment.

You will be a crucial part of the local senior management team and your generalist skills are just as important as your specialist skills as you’ll be influencing all aspects of the business alongside your colleagues in the senior management team.

So, if you feel you’d thrive working to shape and work with multidisciplinary teams on projects that push you out of your comfort zone, then read on.

Tell me more!

We’re looking for a self-starter who inspires colleagues, partners and customers with their passion for excellence in the areas that you identify as being our strongest. You’ll have the freedom to influence how we approach solutions across our digital portfolio and your ideas will enhance our creative practices, keeping them at the cutting edge of digital innovation.

This job might be for you if you:

  • Have a good understanding of the breadth of design-related services and a desire to help a thriving, established global business expand on its design offering to its clients
  • Know the difference between design strategy and strategy design and can identify when to employ and how to execute either/both with customer understanding
  • Appreciate the balance between what is viable for the business, desirable for the user, and technically feasible
  • Are a proactive thought leader who is abreast of industry trends and is passionate about digital innovation, but knows when to innovative efficiencies over creative innovation
  • Can recognise good talent and build a strong design team to deliver on your vision
  • Lead through the team - clearing a path for specialists to shine: listening to their ideas, allowing them to trust their own skills and drive their professional growth. 
  • Are not afraid to speak your mind and passionate about exploring experimenting and learning new things every day

What's in it for me?

Variety- No one day will be the same. You’ll have the chance to work on different platforms, across multiple industries and a variety of projects

Empowerment - to be autonomous within a team that is passionate to deliver quality. As a member of the business management team, you’ll also have the opportunity to influence the way we work locally and globally to solve problems

Professional Growth - we know you’re happiest when you’re learning, so you’ll be given an annual allowance to spend on your professional growth such as attending a conference or taking a course. It’s like a makeover for your mind!

Mentorship - a chance to mentor your team and watch them grow

Innovation - our monthly ‘Transmogrification Day’  (TM Day) allows us to take a break from client work to spend time exploring with the latest tech and improving our tools and techniques

Community - you’ll genuinely feel like part of the family from day one. We have a lot of fun at work and often go for dinner and drinks together outside of work, as well as the theatre, comedy shows, tough mudders and more!

What else?

Tigerspike takes both physical and mental health and wellbeing seriously. Some of the ways we do this include:

  • The freedom to work remotely 1-4 days a week
  • An annual allowance to spend on your personal growth such as learning French, bag making or even attending a wine tasting course
  • Weekly Bootcamp and Yoga class
  • Spontaneous plank and stretch breaks
  • Pairing you with a buddy (in addition to your line manager), so your first day, week & month won’t feel daunting
Some of the other benefits we offer include:
  • 25 days holiday (in addition to all public holidays) + a bonus day for your birthday!
  • £60 monthly mobile phone allowance
  • Free lunch and drinks on a Friday
  • The chance to work on different projects in our other offices (Sydney, Melbourne, Brisbane, Tokyo, Dubai, Singapore, New York etc.)

What will I do?

  • Working across the full design lifecycle (eg requirements gathering, research, user testing, service design, product strategy, user experience design, visual design, voice interface design etc), determine how Tigerspike can best help current and future clients
  • Configure (and build where needed) the team to deliver on the vision
  • Lead by example and inspire the team to be curious and courageous
  • Work with Tigerspike commercial and delivery teams to continually monitor and improve how we achieve goals and deliver projects
  • Inspire clients, turning their ideas into world-class experiences
  • Assist with pitches and requirements gathering workshops
  • Grow and nurture the UX/UI team so that it attracts, creates, and retains remarkable talent
  • Advocate user research on projects to ensure they are meeting the audience’s needs and promoting the client’s goals
  • Promote consistency and quality within processes and user experience across channels while remaining flexible and open to new ideas
  • Implement deliverable templates for re-use
  • Champion company-wide reusable processes
  • Define team goals and work closely with internal stakeholders to ensure productive collaboration

What experience and skills do I need?

  • Extensive UX discipline knowledge
  • Self-awareness- you can balance confidence and humility well
  • Experience leading successful design teams
  • Strong stakeholder management skills with expertise in providing rational decisions and a decisive direction
  • Experience leading creative pitch work and multiple digital projects – presenting ideas to senior client stakeholders and internal directors
  • A sense of entrepreneurship- you’re a self-starter and a leader who always asks “why”
  • Well versed in digital and user-centred design methodologies
  • Good understanding of multi-channel interactions and design principles
  • To conceive, sketch and iterate on a wide variety of interaction design projects
  • Proven experience designing web and mobile interfaces to the highest standard, with examples currently in the market
  • A strong understanding of user scenarios, user roles, personas, workflows and usability testing

It’s a bonus if you also have:

  • Developed a design strategy in an agency or consultancy environment in your previous position/s
  • A background in service design 
  • Experience working in an Agile environment

About Us

Established in 2003,  Tigerspike is a digital services company on a mission to improve people’s lives through technology across 11 locations around the world.

Part of the Concentrix family since 2017, we’re proud partners with Apple, SAP, AWS  as well as being a Google Certified Developer Agency Partner.

Our approach to research and flexibility in our approach has awarded us a reputation for innovation with repeat customers such as Emirates Airline, New Look, The United Nations, and ADP. 

We have a strong team of more than 300 Tigerspikers that believe in collaboration in an Agile environment- where our designers and engineers work side by side to create beautiful, functional and valuable consumer and enterprise digital products that solve important problems.


*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*