Dubai

UX Specialist, Mid & Senior / Based in Dubai or Remote

Experience Design

Concentrix Tigerspike Dubai is looking for a UX Specialist (Mid and Senior) with the ability to dive into solving complex business challenges for our clients and creating innovative, effective solutions. We're currently looking for Mid-level User Experience Specialists with a goal-oriented vision, data-driven focus and strong capabilities in design and production of engaging experiences.

Every member of our design team sits somewhere in the spectrum of experience design, acting as an expert in their specialty, but also contributing to every part of the process. We are working across a wide variety of clients to include Travel, Aviation, Retail, Media, Healthcare and Financial Services.

If you are passionate about design, enjoy telling a story to solve business needs and a champion for helping shape and define great digital products, then Tigerspike could be the place for you!

Role & Responsibilities:

UX Specialists at Tigerspike are responsible for capturing, inspiring and understanding requirements (both business stakeholders and users) and propose optimal solutions to exceed customers', and in turn clients' expectations.

They are user champions who strive to collaborate, influence and challenge with the consumer central in their thoughts whilst understanding design and technical considerations.

Candidates must approach problem-solving in creative ways. They should have a sense of ownership over the work-at-hand, an agile 'get-things-done' mindset and an aptitude for teamwork and open communication.

Ideal candidates can say:

  • I have 3 to 5 years UX experience for Mids, 4 to 7 years for Seniors
  • I collaborate with Senior and Lead team-mates to visualise the overall customer experience and define how solutions can be orchestrated across devices to maximum effect.
  • I'm concerned with how a product feels. I can ensure that a user logically flows from one step to the next.
  • I clearly communicate scenarios, end-to-end experiences, interaction models, and design decisions to my team and stakeholders.
  • I can identify a specific problem, think it through and explore many different approaches to solving it in a short space of time.
  • I share my insights and recommendations in a persuasive and interesting manner.
  • I strive to collaborate, influence and challenge, with the customer experience central in my thoughts, whilst understanding business, design and technical considerations.
  • I can think through a customer base; analyse areas of their behaviours or motivations, separating my assumptions from those which are factual.
  • I can create test plans for quantitative and/or qualitative research to adopt a particular direction.
  • I can rapidly design something - using paper, low, mid and high prototyping methods - share it around, and then iterate based on learnings.
  • I have an eye for detail. I run quality assurance on the work I produce so as not to impact others in my team. I also support others to maintain our collective quality standards.
  • As a Senior I'm able to mentor and guide Mid and Associate level colleagues 

Key Relationships

  • Clients & Users
  • Software Engineers
  • UX colleagues
  • UI Designers
  • Project Managers
  • Product Owners
  • Business Analysts

Scope:

  • No budget responsibility but commercially aware of project resource
  • Single or multiple client projects with global reach
  • Minimal travel


Technical competencies, education, training & experience:

  • University degree 
  • 3-5 years UX experience + some interest/exposure to UI - Mid level 
  • 4-7 years UX experience + some interest/exposure to UI - Senior level 
  • Desirable: Human Computer Interaction, Interactive media (or similar)
  • Desirable: experience in agile teams (matrix teams of up to 10)
  • Experience of current research & user testing methodologies and their application
  • Experience of information architecture, interaction and user-centred design
  • Experience of mobile application design, iOS or Android or mobile web or small screen interactions, gestures, transitions and technologies
  • Experience of responsive web and its design paradigms
  • Experience of Omnigraffle, UXPin (or similar) and robust prototyping tools
  • Experience working with multiple stakeholders (experience on-site with client is a plus)
  • Experience presenting with internal and external stakeholders

Behavioural Competencies

  • You are an entrepreneur. You like to create things, build teams and can find ways around obstacles rather than be frustrated by them.
  • You are passionate about quality of your work and feel proud of what you deliver to customers. You would never deliver something you weren't happy with.
  • You are a do-er not a talker. You want to be measured by your results and are not afraid to set the bar high
  • You are happy doing challenging, fun, cutting edge work, but also know that the sometimes boring, low level stuff is important too.  You can roll your sleeves up and take the rough with the smooth
  • You have ideas and you push to ensure your ideas make a positive difference to where you work.
  • You play to your strengths and know your limits. You’re honest in expressing them. 
  • You can see where team members’ strengths complement your weaknesses and vice versa.
  • You are curious about how technology can change the way we live and work. This curiosity leads you to take the initiative in terms of your own development and training. You may have taken a technology or business course outside of work.
  • You like autonomy. Once you know what to do, you don't need to be nannied but can be left alone to do an amazing job, and be judged by your results.
  • You realise that work is about more than just turning up on time and doing your job. 
  • You take the initiative and do things that make your workplace more fun, for you and everyone around you.
  • Do you have a creative streak? Do you play a musical instrument, script write or even do magic tricks?
  • Do you have a sense of humour that allows you see the lighter side of life and you don’t take yourself too seriously?

About Concentrix Tigerspike

We’re a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering and systems integration.

We’re excited to announce that we’re now operating under the new name of Concentrix Tigerspike.

We’ve been a part of Concentrix since 2017, helping our clients around the world create great customer and employee experiences. We’ve made this change to our name to more clearly show the evolution of our services and how they complement and strengthen the overall strategic offering of Concentrix.

Our ownership and structure hasn’t changed: we’re still the same, great team spanning 10 global offices - and our design-led approach and deep engineering capability continue to remain core to how we work.

Our people are our culture and a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers that can solve even the toughest business problems.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

www.tigerspike.com

To all recruitment agencies

Concentrix Tigerspike does not accept agency resumes. Please do not forward resumes to our jobs alias, Concentrix Tigerspike employees or any other organisation location. Concentrix Tigerspike is not responsible for any fees related to unsolicited resumes.

 

NOTE TO RECRUITERS:
Please note that we do not accept introductions from new recruiters.

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