Senior Business Analyst

Project Management

Concentrix Tigerspike Brisbane is looking for a Senior Business Analyst as we look to expand our talented multi-disciplined team. You'll work with a group of problem solvers who work collaboratively across Tigerspike projects and client accounts. If you are excited to learn new things and thrive in a team-based culture where you have a lot of fun along the way, then Tigerspike could be the place for you!

Concentrix Tigerspike in Brisbane is our newest office. We opened in 2019 and since then our team has experienced exceptional growth off the back of some amazing work done around new business, project delivery, and client innovation. So far we’ve been working on a large project with frontline government services, providing key services that are fundamental to the safety and wellbeing of citizens. We love what we do in an informal, yet high energy office. We have supported each other through the challenges of a growing office and also managed to maintain our team spirit and culture throughout the changes. Also, we’re super: we love superheroes, super fun lunchtime sports, super long Friday lunches, and super yummy homemade cupcakes.

Being a Senior Business Analyst at Tigerspike requires you to be detail focused and systematic in everything you do. Being a part of the conversation from the start, you'll be responsible for defining and communicating project requirements. Collaborating with Product Owners, UX & UI designers and software engineers (web & mobile), you'll use your analytical and creative problem-solving skills to help shape, design and create solutions that address key business needs. You will be called upon for your product strategy and requirements management excellence.

You will

  • Conduct stakeholder analysis to identify suitable stakeholders for elicitation work & also formulate a correct strategy for managing their engagement
  • Conduct elicitation and analysis of static information sources i.e. documentation
  • Plan and lead requirements workshops
  • Work with UX Designers to conduct user research and documenting analysis of findings
  • Work with delivery teams and customers to ensure that the product strategy is followed correctly, by participating in showcases, retrospectives and planning meetings
  • Facilitate Product Backlog Refinement cadences and ensure the inputs are suitably ready for refinement and the outputs meet an agreed Definition of Ready standard
  • Be a great listener and communicate clearly!

You have

  • 5+ years of experience being a Business Analyst
  • The passion to work in a client-facing role
  • Experience in Business Analysis stream of work (Requirement Gathering and analysis, business modeling, process analysis etc) and in creating appropriate product documentation.
  • Experience using Jira and Confluence.
  • Experience in working on mobile application products, iOS or Android and Mobile Web
  • Workshop facilitation, conduct meetings and presentation skills.

Our Benefits

  • Flexible work hours and work from home policy
  • 20 days’ holiday (in addition to all public holidays) increasing to 25 days’ holiday each year after your 2nd work anniversary and 30 days after 5 years!
  • 2 Duvet Days per year - that’s for when the day would be better spent at the beach or in bed
  • A generous annual allowance for training and development
  • An annual allowance to spend on your personal growth such as learning a new language, cooking classes, yoga, pottery or even attending a beer tasting course
  • Free Bootcamp classes weekly/lunch sport activities
  • Parental benefits that exceed statutory requirements
  • The chance to work on different projects in our other offices (London, Sydney, Melbourne, Brisbane, Tokyo, Dubai, Singapore, New York, Mumbai, Berlin)
  • Free lunch and drinks on Fridays

About Concentrix Tigerspike

We’re a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration.

We’re excited to announce that we’re now operating under the new name of Concentrix Tigerspike.

We’ve been a part of Concentrix since 2017, helping our clients around the world create great customer and employee experiences. We’ve made this change to our name to more clearly show the evolution of our services and how they complement and strengthen the overall strategic offering of Concentrix.

Our ownership and structure hasn’t changed: we’re still the same, great team spanning 10 global offices - and our design-led approach and deep engineering capability continue to remain core to how we work.

Our people are our culture and a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers that can solve even the toughest business problems.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.