London

IT Support Engineer

Engineering

Tigerspike is an award-winning end to end digital services company with a vision to improve lives by bringing meaningful digital experiences to as many people as possible.

We’re now looking for a talented IT Support Technician/ Analyst/Engineer who loves variety in their day to join our global Technical Operations team. 

If you’re fanatical about technology and learning new things and want to progress into a cloud-focused operations career path then this could be the job for you!

Who are you?

You're a people person with strong communication and interpersonal skills, you have buckets of self-motivation and thrive when given the autonomy to problem solve. 

You’re a dependable and trustworthy person whose attitude isn’t “who’s job is that”, but “let’s work as a team to get something done” instead.  Your attention to detail ensures that every task you set out to do is done with pride and efficiency.

Finally, you’re able to understand how your role fits into the business context and are able to prioritise your work accordingly.

You should also have the following skills/ experience:

  • Substantial Mac support experience
  • Working knowledge of Microsoft technologies including Windows Server and Active Directory
  • Ability to create clear and concise documentation
  • An understanding of core ITIL service delivery concepts

The following experience is helpful and you’ll have an opportunity to learn on the job if it’s new to you:

  • A good understanding of core AWS services (EC2, S3, IAM etc.)
  • Experience with programming or scripting in Bash, Powershell or Python
  • Network Administration and Support experience with VPN appliances, NAT servers and WAN/LAN

What will you do?

You’ll be part of the group TechOps team, which is made up of Support and SysOps engineers around the world.

Based in London, you will be tasked with day-to-day end-user support for our Mac-laptop users, conference rooms, some local network infrastructure maintenance, and ITIL Service Delivery processes for offices in the UK, Poland and USA.

You’ll also have the opportunity to learn about - and work with - our AWS cloud infrastructure.

Some of your responsibilities include:

  • Working with staff to triage and resolve issues with hardware and software and liaising with external support services or vendors as needed 
  • Supporting employee on/off-boarding, including procurement, administration of accounts, and provisioning across all of our systems
  • Managing the local office IT asset registry
  • Monitoring and troubleshooting issues with office infrastructure
  • Performing hardware and software audits as directed and rolling out new software packages
  • Planning and forecasting hardware equipment procurement as needed

What's in it for you?

Empowerment -you will be the go-to person in Europe, so you manage your work the way you see fit.  You’ll have the support of the global team and the opportunity to influence the way we work and solve problems.

Innovation - our monthly ‘Innovation Day’ allows us to take a break from client work to spend time playing with the latest tech and improving our tools and techniques.

Community - you’ll genuinely feel like part of the family from day one. We have a lot of fun at work and often go for dinner and drinks together outside of work, as well as the theatre, comedy shows, tough mudders and more!

Growth - this is a position with multiple paths. You can move into a more senior Tech Ops position or into a more delivery-focused role in DevOps. Whichever path you take there are always opportunities to learn and grow.

Variety - Working with teams all around the world, no one day will likely be the same.

What else?

  • Flexible hours
  • Remote working flexibility
  • 25 days’ holiday (in addition to all public holidays) and a bonus day for your birthday!
  • Pairing you with a buddy (in addition to your line manager), so your first day, week & month won’t feel daunting
  • An annual allowance to spend on your personal (£500) and professional (£1,250) development
  • £60 Monthly mobile phone allowance, paid straight into your account
  • We have a place for everyone and a club for almost everything: Gaming, Spa, Book club, Sports club, Pet appreciation- the list goes on!
  • Plenty of breaks for things like planking, Quiz, TigerBite

Who are we?

Tigerspike is a digital services company, established in 2003, that solves complex problems by creating digital products, providing consultative services and helping businesses to define their digital strategy.

Part of the Concentrix family since 2017, we’re proud partners with Apple, SAP, AWS and a Google Certified Developer Agency Partner.

We have a team of more than 300 Tigerspikers, in 10 locations around the world, that believe in collaboration in an Agile environment - where our designers and engineers work side by side to create beautiful, functional and valuable digital products that solve important problems.

Our approach to research and flexibility in our approach has awarded us a reputation for innovation with repeat customers such as Emirates Airline, AMEX, The United Nations, and the NHS.

 

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

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