Desktop Support Analyst


[Part-time position] Tigerspike Melbourne is looking for a part-time Desktop Support Technician who is excited to work alongside a talented group of innovators creating digital products.  You will be tasked day-to-day doing desktop support for our office Mac and Windows-laptop users, conference rooms, some degree of local network infrastructure maintenance, and joiner/leaver processes.  With the guidance of our Global TechOps team, you will also have the opportunity to learn a programming language and get experience working across AD administration, network infrastructure, Amazon AWS, Chef, CI Chain and other infrastructure needs of the company.

We want people who love being involved in challenging and innovative work; with a passionate for wanting to learn new things.  If you love technology, have a willingness to learn new things, thrive in a team-based culture where you have a lot of fun along the way, then Tigerspike could be the place for you!

Who are you?

You're an ambitious self-starter who shows perseverance because you're hungry for results. You're a great listener and you communicate clearly. Your colleagues trust you and your integrity is untouchable. You're known for being willing to help anytime and you're so friendly and fun, everyone wants to hangout with you!

On top of that, you have the following experiences:

  • At least 1-2 years of desktop support experience with Mac clients, along with a suite of mobile & streaming devices
  • Previous experience with Microsoft technologies including Windows Server and Active Directory
  • Understanding of local network infrastructure operation and maintenance
  • Experience with VMware Fusion and/or Bootcamp for Mac

Who are we?

Tigerspike is a digital products company improving people’s lives through technology. Focusing on strategy, experience design, development and systems integration, our work is hinged on five key values: Transparency, Resilience, Problem-solving, Energy, and Curiosity.  We have a reputation for innovation and creating long-term partnerships with customers such as Emirates Airlines, American Express, Kaiser Permanente, Westfield, Telstra, 7-Eleven, New Look, Service NSW & DIRECTV.

Our People are our culture and that is what makes us unique. Founded in 2003 with a team spanning 10 global offices and counting, we are excited to continue supporting businesses #TheTigerspikeWay.

What do we offer?

  • Great team culture – regular Friday afternoon drinks and mingle, free team lunches every Friday, optional free fitness bootcamp
  • Mobile phone allowance
  • Annual personal and professional development training allowances
  • Parental benefits that exceed statutory requirements
  • Regular social events
  • Many opportunities to work in other global office locations such as Sydney, London, Wroclaw, Singapore, New York, Tokyo, Mumbai and Dubai
  • 20 days annual leave rising to 25 days after two years of service and 30 after five years.

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

One last tip from us: in your short cover letter, please tell us why you want to work with us!

Note to Recruiters

Please note that we do not accept introductions from recruiters.