What can you do in a day?

That was the challenge set out for our teams when we dedicated our October Innovation Day to a Hackathon, held in partnership with SAP at Apple’s Executive Briefing Centre in London.

It turns out you can achieve a lot in a day when using the SAP Cloud Platform SDK for iOS if you have a clear area of focus and use Tigerspike’s Experience Definition process; albeit a turbocharged version!

We welcomed Unilever and Yorkshire Water who acted as clients for the day, each coming with an area of focus that could be addressed through the SAP Cloud Platform SDK for iOS and a native iOS application.

What we did

Tigerspike assigned four teams, two each for Unilever and Yorkshire water, comprising of Designers, Business Analysts and iOS Engineers who would battle it out for the winner’s podium.

Auriol Stevens, Global IT Director Applied Technology, and Robert Baron, also in the Applied Technology team from Unilever, wanted to look at online options for orders and returns as part of their ongoing sustainability focus.

Jayant Rangarajan, SAP Development Lead from Yorkshire Water, focused on improving the customer experience by giving their customers tools to possibly self-manage issues and schedule engineer call-outs themselves.

“It was an engaging and fun-filled day with the Tigerspike team developing the applications and loved the way the entire process was structured to allow rapid prototyping of applications and whilst still meeting the requirements.”

Jayant Rangarajan, SAP Development Lead, SAP Centre of Excellence, Yorkshire Water

The process

Following a welcome from Apple, the first step for the teams was to define a problem statement for both clients. To do this they followed a vastly expedited version of our Experience Definition process, which is broken down into sub-phases of Discover, Ideate and Define.

During Discover, the teams worked to elaborate on the focus areas that had been identified by Unilever and Yorkshire Water. This involved workshopping the focus areas to identify the key function and purpose of the application, captured as a Change Statement. This included developing user personas.

The teams then quickly moved to Ideate where they defined different user flows and journeys, constantly refining the journey.

As the teams moved into Define where designs are finalised, the Engineers were were ready to start;  it was 11:30 and they had 4.5 hours to complete the iOS apps. 

Areas of Focus

Unilever

Sustainability is a core value for Unilever and with that in mind they wanted to explore options in their continuing efforts to reduce the amount of paper associated with orders, and returns for unwanted goods. One team working with Unilever focused on ordering and the other on returns.

 

 

Yorkshire Water

The Yorkshire Water teams created an initial iOS prototype focused on customer self-help for internal test purposes with mocked up business logic. Both the prototype apps helped users diagnose and resolve straightforward issues without an engineer attending. Where the problem was more complicated and required an engineer to attend, both apps allowed customers to book an appointment. These iOS apps improve the customer experience but also improve efficiencies at the call centres and in managing engineers. These apps are not available to the customers as these are prototypes only and were built to showcase the capability of SAP Cloud Platform SDK for iOS by Tigerspike.

Areas of Focus

Unilever

Sustainability is a core value for Unilever and with that in mind they wanted to explore options in their continuing efforts to reduce the amount of paper associated with orders, and returns for unwanted goods. One team working with Unilever focused on ordering and the other on returns.

Yorkshire Water

The Yorkshire Water teams created an initial iOS prototype focused on customer self-help for internal test purposes with mocked up business logic. Both the prototype apps helped users diagnose and resolve straightforward issues without an engineer attending. Where the problem was more complicated and required an engineer to attend both apps allowed customers to book an appointment. These iOS apps improve the customer experience but also improve efficiencies at the call centres and in managing engineers. These apps are not available to the customers as these are prototypes only and were built to showcase the capability of SAP Cloud Platform SDK for iOS by Tigerspike.

“Working with Tigerspike during the hackathon was a brilliant experience. The creativity demonstrated by the team, coupled with real understanding of good business practice, ensured the process was both enjoyable and productive. Overall, we were very pleased with the day”

Auriol Stevens, Global IT Director – Applied Technology at Unilever

The outcome

The day was great fun with high energy in the room throughout. Four strong apps were created that integrated SAP Cloud Platform SDK for iOS. All the teams enjoyed it but there could only be one winner, judged by our esteemed panel.

Of course in reality designing and developing good and valuable iOS apps requires wider investigation and analysis of the users:

  • their goals, needs and behaviours
  • the technology and systems that are being used
  • the businesses that we’re working with and their challenges and opportunities
  • and the context that the tool we’re producing is going to be used in. For example, are users sitting at a desk and able to consume and analyse data, or are they on the factory floor needing the key information at the right time?

This is something the Tigerspike Catalyst process achieves at the beginning of our Experience Definition phase, giving everyone the confidence and vision that the iOS apps we’re creating are products that users will want to use, not need to use.

Hackathons are a great way of trying and testing ideas to see if those ideas warrant further investigation and investment. They can also be lot of fun like this one, but it’s vital these ideas are focused on the user and validated through a proper process.

What you can create in a day can be pretty awesome given the right tools, process and focus.

A big thank you to those who attended from Unilever and Yorkshire Water, SAP for their support and to Apple for hosting the day.


Words by: Pete Marco, Commercial & Strategy Director, Tigerspike London

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