Generative AI Solutions
Empowering brands to multiply outcomes

Generative AI has the potential to reimagine every facet of business, from streamlining operations and accelerating processes to powering productivity. But to realize its benefits, you’ll need a rock-solid approach. Ready to seize the moment with generative AI solutions?
Unlock the potential of artificial intelligence for your business
Services & Solutions
AI Assessment
& Roadmap
Self-Service AI Bots powered by Generative AI
Form a deeper understanding of each customer’s need before responding naturally and conversationally—efficiently crafting personalized and dynamic responses with the right human tone.
Advisor Assist powered by Generative AI
Integrate generative AI with knowledge bases and historical customer data to empower advisors with real-time guidance—for faster service and greater efficiency.
Knowledge Management powered by Generative AI
Enhance customer support with AI-driven technology to generate and manage knowledge effectively—automating content, optimizing storage, and improving access to empower faster, informed decisions.
Automated Quality
Assurance
Analyze 100% of your customer interactions to detect deviations and opportunities to achieve higher quality standards, improve operational effectiveness, and ensure customer satisfaction.
DevX powered by
Generative AI
Boost productivity throughout the development lifecycle—from writing and maintaining code, to testing, reviewing, and documenting—and receive recommendations to ensure a thoughtful end product at every step.
Content Creation powered by Generative AI
Use generative AI to streamline content creation processes, generate content at scale, personalize content, and free up time for content creators to focus on higher-level tasks.
Insights powered by Generative AI
Harness generative AI algorithms to extract valuable insights from your big data assets for game-changing business intelligence—simulate scenarios, predict trends, and make informed business decisions.
Featured Insight
From Vision to Innovation: A Guide on Generative AI for Business Leaders
Discover how you can use generative AI to grow revenue, save costs, innovate, and more.
Why Concentrix
We’re helping brands to unlock growth with generative AI, from streamlining operations and accelerating processes to boosting productivity.
Transformational Expertise
For decades, we’ve been a leader in accelerating business outcomes with AI. Our success is powered by a dynamic ecosystem of experts who design, build, and run the future of CX.Domain Knowledge
Through deep industry knowledge and understanding of clients’ CX operations and practices, we’re uniquely positioned to help brands maximize the value of generative AI for their business, customers, and employees.Governance Empowered
By approaching generative AI with a holistic view of risks and scenarios, we effectively balance how best to augment people and AI to address challenges, drive meaningful innovation, and safeguard data accuracy and compliance.Human-Centered
It’s part of our DNA. As a leading CX provider, we consider the broader context of how generative AI can positively influence people and the customer journey—to tap into more personalized and meaningful experiences.Generative AI at work
1. Envisioning a Better Healthcare Experience
2. Customer Support Transformation in Tech
3. Enhancing a Telehealth Chatbot
4. AI-Powered Shopping
Featured Insights
Thought leadership and research to inspire innovative experiences
E-book
Powering Generative AI Customer Service: How Concentrix + Webhelp and Amazon Connect Can Transform Your CX
Blog
Designing for Tomorrow: The Role of Generative AI Technology in Human-Centered Innovation
Let’s Connect
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